Odnos zamora i zadovoljstva suosjećanjem, samosuosjećanja, socijalne podrške i negativne emocionalnosti kod medicinskih sestara

master's thesis

• Title (english): Relationship between compassion fatigue and satisfaction, self-compassion, social support and negative emotionality among nurses
• Author: Helena Deisinger
• Mentor: Lovorka Brajković (mentor)
• Committee member: Dario Vučenović (predsjednik povjerenstva)
• Committee member: Vanja Kopilaš (član povjerenstva)
• Committee member: Lovorka Brajković (član povjerenstva)
• Granter: University of Zagreb; Faculty of Croatian Studies; (Department of Psychology); Zagreb
• Defense date and country: 2020-09-23, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Psychology

Abstract

Istraživanja su pokazala da promatranje tuđe patnje i pomaganje može dovesti do zamora,
ali i zadovoljstva suosjećanjem kod pomagača. Ti se osjećaji prema poslu zajedničkim
imenom nazivaju profesionalnom kvalitetom života. Cilj ovog istraživanja bio je utvrditi
razinu zamora (sagorijevanja i sekundarnog traumatskog stresa) i zadovoljstva
suosjećanjem kod medicinskih sestara, ispitati njihov odnos kako međusobno tako i sa
socijalnom podrškom (privatnom i poslovnom), negativnom emocionalnošću i
samosuosjećanjem. Promatrala se i prediktivna uloga navedenih varijabli, a iznad svega
doprinos samosuosjećanja. U online anketi sudjelovalo je 250 medicinskih sestara. Za
prikupljanje podataka korištena je Skala socijalne podrške u obitelji i na poslu (Šimunić,
Gregov i Prorokov, 2016), upitnik ProQOL-5 (Stamm, 2010), Skala samosuosjećanja
(Neff, 2003) i podljestvica emocionalne negativnosti iz upitnika ličnosti BFI-2 (Soto i
John, 2017). Utvrđeno je da su sve tri domene profesionalne kvalitete života umjereno
zastupljene. Provedbom triju hijerarhijskih regresijskih analiza zaključeno je da viša
negativna emocionalnost i dob uspješno predviđaju višu razinu STS-a. Negativna
emocionalnost, niža socijalna podrška, zadovoljstvo suosjećanjem i samosuosjećanje
značajno pridonose višim razinama sagorijevanja. Niža socijalna podrška nadređenog i
obitelji te samosuosjećanje uspješno predviđaju zadovoljstvo suosjećanjem, a
samosuosjećanje pokazuje i medijacijski efekt na odnos negativne emocionalnosti i
zadovoljstva suosjećanjem.

Abstract (english)

There is a growing body of research suggesting that observing and helping those who
suffer results in both compassion fatigue and compassion satisfaction. Together they form
the construct called professional quality of life (ProQOL). The goal of this research is to
determine the levels of compassion fatigue (burnout and secondary traumatic stress) and
compassion satisfaction among nurses; to explore their relationship with social support,
negative emotionality, and self-compassion. The role of each variable in predicting the
outcomes of professional quality of life was also assessed. 250 registered nurses filled out
the online version of the form. The form consisted of the following questionnaires: Scale
of Social Support at Work and in the Family (Šimunić, Gregov and Prorokov, 2016),
ProQOL-5 (Stamm, 2010), Self-compassion scale (Neff, 2003) and the subscale of
Negative Emotionality from the BFI-2 Questionnaire (Soto and John, 2017). All three
ProQOL domains were present in moderation. After running three hierarchical regression
analyses, it was concluded that higher negative emotionality and age can successfully
predict higher levels of STS. Negative emotionality, lower social support, lower selfcompassion, and lower compassion satisfaction were significantly related to higher levels
of burnout. After testing for their predictive power, they proved to have a significant role
in explaining burnout levels. Similarly, negative emotionality and lower social support
from their superiors and family were also shown to be significant factors in predicting the
levels of compassion satisfaction, while self-compassion proved to be a mediator of the
relationship between negative emotionality and compassion satisfaction.

• Keywords: zamor suosjećanja; zadovoljstvo suosjećanjem; samosuosjećanje; socijalna podrška; medicinske sestre
• Keywords (english): compassion fatigue; compassion satisfaction; self-compassion; social support; nurses
• Language: croatian
• URN:NBN: urn:nbn:hr:111:555134
• Study programme: Title: Department of Psychology; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra psihologije (magistar/magistra psihologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2020-11-03 13:36:05