Program kolegijalne potpore u radnom okruženju - koncept i primjena

master's thesis

• Title (english): Peer Support Programme in working environment - cocept and application
• Author: Mia Krpan
• Mentor: Ljiljana Kaliterna-Lipovčan (mentor)
• Committee member: Ljiljana Kaliterna-Lipovčan
• Committee member: Andreja Brajša-Žganec
• Committee member: Ines Sučić
• Granter: University of Zagreb; Faculty of Croatian Studies; (Department of Psychology); Zagreb
• Defense date and country: 2015-03-30, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Psychology; General Psychology

Abstract

Cilj Programa kolegijalne potpore (u nastavku PKP) je promovirati međusobnu potporu i poštovanje u radnom okruženju te ponuditi osoblju empatičnu osobu za pomoć pri rješavanju različitih problema. Program je zamišljen kao potpora i dodatno naglašavanje već postojećih neformalnih mehanizama kolegijalne potpore. U organizacijskom kontekstu kolegijalnu potporu pruža osoblje koje već ima svoju funkciju, ulogu i posao u nekoj organizaciji, ali je pored toga educirano od strane stručnjaka (najčešće psihologa) kako bi najbolje mogli pružiti pomoć i potporu svojim kolegama iz ureda, odjela ili organizacije u situacijama kada im je potrebna. Za pregled radova na temu PKP-a koristio se skup izvornih znanstvenih radova, preglednih radova i izvještaja kao i anketa provedena na uzorku hrvatskih zaposlenika. Potencijalni pozitivni ishodi PKP-a su: njegovanje socijalnih mreža, unaprijeđivanje kvalitete života, promoviranje dobrobiti, unaprijeđivanje mehanizama nošenja sa stresom, pomoć u prihvaćanju bolesti, veća tolerantnost reduciranje brige i povećanje zadovoljstva zdravstvenim statusom. U svrhu ovog rada osmišljena je i provedena on-line anketa na 190 zaposlenika hrvatskih tvrtki čiji cilj je bio ispitati zaposlenike o potrebi uvođenja PKP-a u njihove organizacije. Utvrđeno je da 65,26% sudionika smatra da postoji potreba za uvođenjem ovakve vrste potpore dok 23,68% sudionika smatra da nema potrebe za uvođenjem ovakve vrste potpore.

Abstract (english)

The Peer Support Programs (PSP) aim to promote mutually supportive and respectful working environment, and to offer staff an empathetic person who is willing to help with solving different kinds of problems within their own environment. The program was designed to support and further enhance already existing informal mechanisms of peer support. In organizational context peer support is provided by employees who already has a function, role and a job in certain organization but is also educated by the mental health experts how to provide best possible support and helo to their colleagues in the office, section or organization in situations when they need help. For this overview a collection of academic papers, overviews and reports were used as well as a survey made on Croatian employees. Potential positive outcomes of the program are: foster social networking, improve quality of life, promote wellness, improve coping skills, support acceptance of illness/situation, improve compliance (e.g., medication adherence), reduce concerns, increase satisfaction with health status. The survey designed by the author is conducted on 190 employees in Croatian companies. The answers show that 65,26% of participants thinks that there is a need for this kind of program and 23,68% participants think there is no need for this kind of program.

• Keywords: program kolegijalne potpore; kolegijalna potpora u radnom okruženju; zajednička iskustva; socijalna podrška
• Keywords (english): peer support program; peer support in the workplace; shared experiences; social support
• Language: croatian
• URN:NBN: urn:nbn:hr:111:708051
• Study programme: Title: Department of Psychology; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra psihologije (magistar/magistra psihologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2015-10-29 10:34:34