Traumatska stresna iskustva i (ne)zadovoljstvo poslom probacijskih službenika u Hrvatskoj

master's thesis

• Title (english): Traumatic stress and job (dis)satisfaction among probation officers in Croatia
• Author: Laura Brozić
• Mentor: Goran Milas (mentor)
• Mentor: Zoran Komar (sumentor)
• Committee member: Ines Sučić (predsjednik povjerenstva)
• Committee member: Lea Andreis (član povjerenstva)
• Committee member: Goran Milas (član povjerenstva)
• Granter: University of Zagreb; Faculty of Croatian Studies; (Department of Psychology); Zagreb
• Defense date and country: 2024-07-11, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Psychology

Abstract

Cilj ovog istraživanja bio je ispitati koliko su probacijski službenici u Hrvatskoj zadovoljni svojim
poslom, razmišljaju li i u kojoj mjeri o napuštanju posla te u kojoj su mjeri izloženi traumatskim
stresnim iskustvima vezanim uz svoj posao. Također pokušalo se predvidjeti zadovoljstvo poslom
i namjeru napuštanja posla na temelju ostalih uključenih varijabli. U istraživanju je sudjelovalo 75
sudionika iz probacijskih ureda u cijeloj Hrvatskoj, a podaci su prikupljeni online putem. Kako bi
se odgovorilo na postavljene istraživačke probleme korišteni su sljedeći upitnici: Namjera
napuštanja posla (engl. Turnover Intentions; Michaels i Spector, 1982); Upitnik o zadovoljstvu
poslom (engl. Job Satisfaction Survey; Spector, 1985) i skala Profesionalne kvalitete života (engl.
Professional Quality of Life Questionnaire; Stamm, 2010). Probacijski službenici pokazali su
umjerene razine nezadovoljstva poslom, sagorijevanja i zadovoljstva zbog suosjećanja te niske
razine sekundarnog traumatskog stresa i namjere napuštanja posla. Zadovoljstvo poslom statistički
je značajno povezano sa svim domenama profesionalne kvalitete života (zadovoljstvo radi
suosjećanja, sagorijevanje i sekundarni traumatski stres) kao i namjerom napuštanja posla.
Namjera napuštanja posla statistički je značajno povezana sa zadovoljstvom radi suosjećanja,
sagorijevanjem, zadovoljstvom poslom te njenim odrednicama - zadovoljstvo nagradama,
zadovoljstvo kolegama, zadovoljstvo samim poslom te zadovoljstvo komunikacijom. Multiplom
regresijskom analizom ustanovljeno je kako model profesionalne kvalitete života te radnog staža
značajno doprinosi objašnjavanju zadovoljstva poslom. U tom modelu sagorijevanje se pokazalo
kao jedini značajan prediktor. Također, multiplom regresijskom analizom ustanovljeno je kako
model zadovoljstva poslom, profesionalne kvalitete života te radnog staža značajno doprinosi
objašnjavanju namjere napuštanja posla. U tom su se modelu zadovoljstvo poslom i zadovoljstvo
radi suosjećanja pokazali značajnim prediktorima.

Abstract (english)

The aim of this research was to examine how satisfied probation officers in Croatia are with their
job, whether and to what extent they are thinking about leaving their jobs, and to what extent they
are exposed to traumatic stressful experiences related to their job. An attempt was also made to
predict job satisfaction and intention to leave the job based on the other included variables. 75
participants from probation offices throughout Croatia took part in the research, and the data was
collected online. In order to answer the set research problems, the following questionnaires were
used: Turnover Intentions (Michaels and Spector, 1982); Job Satisfaction Survey (Spector, 1985)
and Professional Quality of Life Questionnaire (Stamm, 2010). Probation officers showed
moderate levels of job dissatisfaction, burnout and compassion satisfaction, and low levels of
secondary traumatic stress and intention to quit. Job satisfaction is statistically significantly related
to all domains of professional quality of life (compassion satisfaction, burnout and secondary
traumatic stress) as well as the intention to quit. The intention to quit is statistically significantly
related to compassion satisfaction, burnout, job satisfaction and its determinants - satisfaction with
rewards, satisfaction with colleagues, satisfaction with the job itself and satisfaction with
communication. By using multiple regression analysis, it was established that the model of
professional quality of life and tenure significantly contributes to explaining job satisfaction. In
this model burnout was the only significant predictor. Also, by using multiple regression analysis
it was established that the model of job satisfaction, professional quality of life and tenure
contributes significantly to explaining the intention to quit. In this model job satisfaction and
compassion satisfaction were significant predictors.

• Keywords: probacija; probacijski službenici; zadovoljstvo poslom; traumatska stresna iskustva; namjera napuštanja posla
• Keywords (english): probation; probation officers; job satisfaction; traumatic stress; turnover intention
• Language: croatian
• URN:NBN: urn:nbn:hr:111:258114
• Study programme: Title: Psychology (Single Major, Science Stream); Study programme type: university; Study level: graduate; Academic / professional title: sveučilišni/a magistar/magistra psihologije (sveučilišni/a magistar/magistra psihologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-07-15 09:50:22