Stres na radnom mjestu medicinskih sestara i tehničara

master's thesis

• Title (english): Workplace stress of nurses and nursing techicians
• Author: Ana Gazivoda
• Mentor: Ljiljana Kaliterna-Lipovčan (mentor)
• Committee member: Iva Šverko (predsjednik povjerenstva)
• Committee member: Adrijana Košćec Đuknić (član povjerenstva)
• Committee member: Ljiljana Kaliterna-Lipovčan (član povjerenstva)
• Granter: University of Zagreb; Faculty of Croatian Studies; (Department of Psychology); Zagreb
• Defense date and country: 2015-09-30, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Psychology

Abstract

Stres na radnom mjestu primarni je problem Europske agencije za sigurnost i zdravlje na
poslu. Zdravstvo je radno vrlo intenzivan i ekonomski jedan od najvećih sektora Europske
unije, a zdravstveni djelatnici prepoznati su kao profesija koja je visoko stresna. Ovim
istraživanjem nastoji se prepoznati i ocijeniti intenzitet čimbenika stresa na radu kod
sestrinskog osoblja u jedinicama intenzivnog liječenja, na kirurškom odjelu, u službi hitne
medicinske pomoći i na onkološkom odjelu kako bi se mogli poduzeti koraci prema
prevenciji. Za potrebe procjene doživljaja stresa korišten je Upitnik o stresorima na radnom
mjestu bolničkih zdravstvenih djelatnika. Istraživanje je provedeno na prigodnom uzorku od
153 sudionika online anketom.
Ukupni doživljaj stresa je granično visok. Doživljaj stresa je visok na podljestvicama
„Organizacija i financije“ i „Javna kritika i sudske tužbe“. Sudionici osjećaju priličan fizički
umor i napetost te izrazit psihički umor čak i nakon normalnog radnog dana. Sestrinsko
osoblje ponekad razmišlja o napuštanju svog posla, ali su ipak prilično zadovoljni svojim
poslom i vjeruju kako bi ga bili u stanju obavljati i za dvije godine. Nisu pronađene razlike u
ukupnom doživljaju stresa s obzirom na mjesto rada. Statistički značajne razlike u doživljaju
stresa s obzirom na mjesto rada pronađene su na podljestvicama „Organizacija i financije“,
„Javna kritika i sudske tužbe“, „Smjenski rad“ i „Profesionalni i intelektualni zahtjevi“. Nije
utvrđena povezanost između duljine rada na radnom mjestu i ukupnog doživljaja stresa.
utvrđena je niska negativna povezanost ukupnog doživljaja stresa i zadovoljstva poslom te
ukupnog doživljaja stresa i predviđanja sudionika o mogućnosti obavljanja istog posla za
dvije godine.
Na kraju su navedeni nedostaci, ali i prednosti istraživanja, izneseni su prijedlozi za buduća
istraživanja te su na temelju implikacija predložene neke mjere prevencije i intervencije.

Abstract (english)

Workplace stress is the primary problem of the European Agency for Safety and Health at
work. Healthcare system is labour intense and economically one of the largest sectors of the
European Union, and healthcare professionals have been recognized as a profession that is
highly stressful. This research aims to identify and assess the intensity of stress factors at
workplace with nurses and technicians employed in intensive care units, surgery, emergency
medicine and oncology department to enable steps toward prevention. In assessing the
experience of stress Questionnaire about stressors in the workplace for hospital healthcare
workers was used. The study was conducted on a sample of 153 participants using online
survey.
Overall experience of stress is borderline high. The experience of stress is high on the
subscales "Organisation and Finance" and "Public criticism and lawsuits." Participants feel
quite physical fatigue and tension and distinct mental fatigue even after normal working day.
Nursing staff sometimes thinks of leaving job, but they are quite satisfied with their work and
believe that they would be able to do the same job in two years. We have detected differences
in the overall experience of stress considering the area of work. Statistically significant
differences in the experience of stress considering the area of work were found on subscales
"Organisation and Finance", "Public criticism and litigation", "Shift Work" and "Professional
and intellectual requirements." There was no correlation between the length of the work in
this workplace and overall experience of stress. There was a low negative correlation between
overall stress experience and overall job satisfaction and overall stress experience and
predictions of participants about the possibility of doing the same job for two years.
In the end, some shortcomings, but also some benefits of this research, are given, and
suggestions for future research and measures of prevention and intervention based on the
implications of results are presented.

• Keywords: stres na radnom mjestu; sestrinsko osoblje; stresori; prepoznavanje; prevencija
• Keywords (english): workplace stress; nursing staff; stressors; identification; intensity; prevention
• Language: croatian
• URN:NBN: urn:nbn:hr:111:308573
• Study programme: Title: Department of Psychology; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra psihologije (magistar/magistra psihologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2015-10-29 08:55:11